S&T Sebia, as a long-term Oracle partner, has been recently certificated as Field Delivery Support Provider (FDSP) with
Advanced Expertise in Oracle Onsite Support. S&T had to to meet strict certification requirements for each eligible Oracle hardware product it would support. By attaining this Advanced expertise, S&T has been recognized for the ability to provide technical support services to end users in Serbia of specific Oracle products. In addition, some of the key qualifications that S&T Serbia acquired in this way are:
• Sales & Service to end user
• Call logging, end user assistance
• Hardware/Software problem troubleshooting, diagnosis, resolution
• Spares Management
• All Service field-based activities
• Front line proactive support
• Support contract renewals
It should also be noted that S&T Serbia is one of the few Oracle partners in the region that has met all the high requirements for obtaining this significant status.
This is a very important step in the further development of business with Oracle for S&T Serbia and the group as a whole.